Terms of sale

Last updated 10 October 2026

Who we are

sieeq is run by [to be added], a limited liability company registered in [to be added], at [to be added]. Email: [to be added].

Your order

When you place an order you'll see an order number and confirmation page. Our contract with you starts when we confirm your order. If we can't accept it (for example an item has sold out or a price was clearly wrong) we'll tell you and won't charge you, or refund you in full.

Prices and payment

Prices are in pounds sterling. If you pay in another currency, your bank or card provider converts it at their rate. Delivery costs are shown in your bag before you order.

Delivery

Delivery times and costs are shown on each product page and in your bag. If your order hasn't arrived within 30 days, you can cancel it for a full refund. Risk passes to you once the parcel is delivered to you or to someone you named.

Import duties and taxes

Parcels sent outside the country we ship from may be charged import duties, taxes or customs fees by your country. Unless your bag shows them as already included, these are set by your country's customs, are not part of our price, and are paid by you when the parcel arrives. If you refuse to pay them and the parcel is returned to us, we refund the price of the goods, minus the cost of sending it back.

Changing your mind (14-day cancellation)

Wherever you live, you can cancel your order for any reason within 14 days of receiving it. Tell us by email at [to be added], then send the items back within a further 14 days. We'll refund the price and the standard delivery cost within 14 days of getting the items back (or proof you sent them). Unless we say otherwise, you pay for the return postage. Please take reasonable care of the items: we may reduce the refund if they were handled more than needed to see what they are. This doesn't apply to personalised items made to your instructions, or to sealed items that can't be returned for hygiene reasons once unsealed.

Faulty or wrong items

Goods must be as described, fit for purpose and of satisfactory quality. If something is faulty or not what you ordered, tell us within 30 days of delivery for a full refund, or later for a repair, replacement or refund. We pay return costs for faulty or wrong items. Where you live may give you longer (for example, UK and EU law give rights for faulty goods for years, not weeks), and nothing here reduces those rights.

Discount codes

Codes are applied in your bag, can't be exchanged for cash, and only one can be used per order. We may end a code at any time.

Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. Nothing here limits our liability where the law doesn't allow it, or affects your legal rights as a consumer.

Disputes

Please contact us first and we'll do our best to sort it out. These terms are governed by the law of [to be added]. If you are buying as a consumer, you also keep every protection the law of the country where you live gives you that can't be signed away, and you can bring a claim in your local courts.